Driver FAQ

 Passenger

Frequently Asked Questions



  • How is Wridz different from the other rideshare companies? Video: The Wridz Difference
  • How do I request a trip? Video: How to Request a Trip.
  • What is a PERK, and how do I use it? PERK Information.
  • How do you ensure passenger safety? Video: Passenger Safety.
  • How can I be sure I have the right driver? Video: Locating & Verifying Your Driver.
  • How do I locate my driver in a crowd? Video: Calling Card.
  • Are Wridz drivers employees of Wridz? Wridz drivers are independent contractors that must meet certain personal criteria and certain vehicle criteria in order to drive. Wridz drivers are not employees of Wridz.
  • I signed up on the web site. Do I need to sign up again on the app? No. The same ID and password are used for both web access and for the app.
  • Is there a separate app for Wridz drivers? No. The same app is used for both drivers and passengers. If a user is an approved driver, click the button on the left slide-out menu on the app to change between driver mode and passenger mode.
  • Can I see my trip history? Trip history is available for both trips as a passenger and trips as a driver on the left slide-out menu. Tap the "Details/Feedback" button for a trip to see additional details about the trip, including both proposed and actual routes.
  • How do I report a problem with my trip? This would address any problem with the function of the app. A button is provided on the trip history list on the slide-out menu for each trip that will allow you to submit a problem report about the trip.
  • Can I rate my driver or passenger? At the end of each trip, both the passenger and the driver will be given an opportunity to rate each other. Comments may be included. A 3-star rating or lower requires a comment to be included describing the lower rating.
  • Can I view a detailed invoice for my trip? An invoice will be emailed to you for each trip. In addition, you may click the "Details/Feedback" button on you trip history page on the slide-out menu to view the invoice.
  • Can I see my account statement? Your account statement as a driver and/or your account statement as a passenger are both available at https://dev.wridz.com.
  • How are tolls and airport surcharges handled? Wridz determines any additional tolls, surcharges, etc related to your trip. The amount of those charges is added to the total cost of your trip and included in your credit card charge.
  • What if I feel unsafe with my driver? You may ask the driver to stop and let you out. The driver has the option to request a different driver for you to continue your trip or you may request the continuation of your trip directly. If you feel in immediate danger, there is an icon on your trip progress page. This button will open your phone and load 911 into the number field. Press the call button to contact 911.
  • How do I report an incident with my trip? This applies mostly to a non app related issue. On the slide out menu on your app and click "Recent Trips". Locate the trip in question and click "Details/Feedback". You will then be given the opportunity to fill out a feedback form to start the process.
  • Can I see if my driver drove the originally proposed route to my destination? Open the slide out menu on your app and click "Recent Trips". Locate the trip in question and click "Details/Feedback". Then click the "+" icon next to Routes. You will be able to view a) the proposed driver route to your pickup; b) the proposed route to your destination; c) the actual driver route to your pickup; and d) the actual route driven to your destination.



Wridz Insurance Frequently Asked Questions



1. Does Wridz provide insurance for drivers using the Wridz platform?

Yes! Wridz provides insurance that meets or exceeds state requirements in each region. 


2. When does Wridz insurance become active?

Wridz provides insurance for drivers, from the time a trip request is accepted through the end of the trip.


3. Do drivers need supplemental insurance coverage?

Wridz requires drivers to carry the minimum insurance coverage for their vehicle for the state they drive in. We also recommend an insurance rider that covers ride-share drivers. 



Wridz Intoxicating Substance Policy



Drivers for Wridz are prohibited from having any amount of intoxicating substance in their system while signed on or using the Wridz platform. Wridz has a zero-tolerance drug and alcohol abuse policy for drivers.


If a passenger suspects a driver of being under the influence of drugs or alcohol they should end their trip immediately.


Customers may notify Wridz of suspected violations via the feedback button in the "Recent Trips" section within the app. Any message initiated will automatically be forwarded to Wridz's corporate office. Any such report received by Wridz corporate offices will result with immediate suspension of the driving privileges of the accused driver. A full investigation will be initiated to determine if a violation has been committed by the driver. If the accusation is potentially drug related, the driver will be given 24 hours to submit to a drug test to determine whether there was a drug related offense. If the offense is alcohol related the driver will be notified by Wridz for a discussion to determine whether they were under the influence of alcohol while using the Wridz platform. Multiple violations will result in the permanent termination of driving privileges.


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